Contact Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to understand how we research and rate the sites on this page — this is the right place. The team behind Real Money Casino reads every message and aims to reply within two business days.
Commercial disclosure: Real Money Casino may earn a commission when readers sign up to a casino through links on this site. That relationship does not decide which casinos appear, how they are ranked, or what our editorial team writes about them. Commission does not buy position.
What We Can Help With
Before reaching out, it is worth knowing what kinds of enquiries we can and cannot assist with. We are an independent review and comparison site — we are not affiliated with any casino's customer support team and cannot access your account, process payments on your behalf, or resolve disputes directly with an operator.
- Editorial questions — queries about how we review casinos, our rating methodology, or why a particular site was or was not included
- Factual corrections — if you believe something in our coverage is out of date or inaccurate, we want to know
- Responsible gambling concerns — if you or someone you know is struggling with gambling, we can point you toward the right support resources
- General site feedback — thoughts on what we could cover better or more clearly
- Partnership and press enquiries — handled case by case; we do not guarantee a response to commercial outreach
If your query relates to a bonus dispute, a delayed withdrawal, or a problem with your account at one of the casinos we cover, you will need to contact that casino's support team directly. You can also raise unresolved complaints with your state's gaming regulator if a licensed operator is involved.
Responsible Gambling — Get Help Now
If gambling has stopped being enjoyable, is affecting your finances, relationships or mental health, or if you feel you are losing control, please do not wait to reach out to a support service. These organisations offer free, confidential help:
- National Council on Problem Gambling (NCPG) Helpline: 1-800-522-4700 — available 24 hours a day, seven days a week, by call or text
- Gamblers Anonymous: gamblerssanonymous.org — peer support meetings across the US
- National Problem Gambling Helpline Chat: ncpgambling.org/chat — live online chat support
Most licensed US online casinos are also required to offer self-exclusion tools, deposit limits and session time reminders directly within your account. You can read more about using these tools on our responsible gambling page.
About Our Reviews
Every casino featured on Real Money Casino has been researched by our editorial team. We look at licensing status, game selection, bonus terms, banking options, security practices and the quality of customer support before any site appears in our rankings. We do not accept payment for placement, and every write-up includes at least one genuine limitation — including for the top-ranked options.
Our coverage focuses specifically on online slots and the broader casino experience available to US residents. If you want to understand our methodology in more detail, including how we assess RTP figures, wagering requirements and withdrawal speeds, visit our about us page.
A Note on Eligibility and Legal Standing
Online casino gambling in the United States is regulated at the state level. Readers must be at least 21 years of age to participate at real-money online casinos, and must be physically located within a state where online casino gambling is lawful at the time of play. Residency and physical presence requirements vary by state and by operator. Nothing on this site constitutes legal advice — if you are uncertain whether a particular platform is available where you are, check with the relevant state gaming authority or review the operator's own terms before registering.
We cover only casinos that operate with appropriate licensing for their markets. If you believe a site we have listed is operating without proper authorisation, please let us know so we can investigate.
How to Reach Us
Use the contact form on this page to send your message. Please include as much detail as you can — vague enquiries take longer to respond to. If your question concerns a specific casino review, naming the site will help us route your message to the right person.
We do not publish a telephone number. All enquiries are handled in writing so we can give them the attention they deserve and keep a clear record of our responses.
What Happens After You Send a Message
- Your message reaches the editorial inbox directly — no chatbot, no automated deflection.
- We aim to acknowledge receipt within one business day.
- Editorial queries and factual corrections are reviewed and responded to within two business days in most cases.
- If your query requires us to re-verify information with a casino or regulator, it may take a little longer — we will let you know.
Staying Safe Online
We will never ask for your casino login credentials, payment card numbers, or personal account details. If you receive a message purporting to be from Real Money Casino asking for any of that information, treat it as fraudulent and do not respond. You can review our terms and conditions at any time to understand how we handle data submitted through this site.
When you use any online casino, make sure the site uses HTTPS encryption, use a strong unique password, and enable two-factor authentication wherever the platform supports it. These are basic steps that significantly reduce your exposure to account fraud.